Return or Refund policy 

At Neolife Products Kenya, we are committed to ensuring our customers’ satisfaction. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

We accept returns under the following conditions:

• Products must be returned within 30 days from the date of purchase.
• The product must be unused, unopened, and in the same condition that you received it.
• The item must be in the original packaging.
• Proof of purchase (e.g., receipt or order confirmation) is required to process any return.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

• Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.
• Please note that shipping fees are non-refundable unless the return is due to our error (e.g., defective or wrong product sent).

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our customer support team.

4. Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Products that have been opened or used.
• Items purchased on final sale or clearance.
• Digital products or downloadable content.

5. Shipping Returns

To return your product, please mail it to:

Neolife Products Kenya
2nd Floor Room No. 11, Kimathi Chambers, Kimathi street Nairobi Kenya

You will be responsible for covering your own shipping costs for returning the product unless the return is due to an error on our part.

6. Contact Us

If you have any questions or concerns about our Return and Refund Policy, feel free to reach out to us at:

Email: betty@neolifeproducts.co.ke
Phone: +254797381785

We value your satisfaction and are dedicated to resolving any issues with your purchase promptly.